FAQs

FAQs

What is the delivery time for my order?

There is no shipping time.

What should I do if I haven't received my order yet?

The delivery time is currently 1 hour. We hope for your understanding. If this period has expired and you still haven't received anything, please send an email to (info@nomenzo.com). We will then find out what happened to your package.

I would like to exchange/return my order. How can I do that?

To send a return, simply contact our customer service via (Nomenzo.com). Please provide your name, the order number (e.g. #0000) you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. You can then return the product to us using a courier service of your choice. You can exchange/return your product up to 14 days after receipt.

What are the costs for the return?

Unfortunately, returns to us are at your own expense. The costs therefore depend on the respective courier service. Please check the website of the respective courier service you wish to ship with for prices.

Under what conditions can I return my product(s)?

There is always a 14-day return period. The return period begins on the day you received the item. However, there are some conditions for the return.

You can only return the goods if:

• the return period has not yet expired
• the product is in its original packaging and all labels are still attached
• the product has not yet been used

What payment methods can I use?

We accept payments via (list of payment methods, for example: iDeal, Bancontact, credit card, Apple Pay, Google Pay & Amex). If you are unsure whether your payment method has been accepted, please follow the steps on the payment page to see all possible options.

All transactions are processed through secure and reliable payment systems and are therefore secure.

What if I didn't receive a confirmation email for my order?

That's not the case. Please send an email with your full name and email address to (info@nomenzo.com). We will help you quickly.

Can I cancel my order?

Would you like to cancel your order for any reason? Send an email to (your shop email) as soon as possible. Please provide your name, the order number (e.g. #0000) you received in the confirmation email, and the reason why you want to cancel the order.

Refund Policy for eBooks

Thank you for considering our eBooks. Please note that due to the digital nature of our products, all eBook sales are final. Once your purchase is complete, you will receive instant access to the eBook in PDF format. As such, we are unable to offer refunds, exchanges, or cancellations.

We encourage you to review the product description carefully before making your purchase to ensure it meets your needs. If you experience any issues with accessing or downloading your eBook, please contact our support team at info@Nomenzo.com. We will be happy to assist you.

Thank you for your understanding.

About Us

Are you always looking for that unique online shop that can surprise you again and again with the sweetest products?

Look no further, because at (nomenzo) you've come to the right place! We were born out of a passion for finding special products that you won't find anywhere else. Our mission is simple: to make you happy with products that make your life better or someone else. Whether it's beautiful gift for your Partner, Friend, or soemone who need it more- you'll find it all the books with us.

What really sets us apart is our commitment to excellent service. Our team is available 6 days a week to help you, advise you and answer your questions. We understand that you have a lot to do, so we make shopping with us as easy and enjoyable as possible. Do you have questions about a product, want more information about shipping or are you simply looking for something special? Don't hesitate and send us an email at (info@nomenzo.com). Our customer service is always there for you and will be happy to help.

We are sure that we also have the right product for you in our range. From original gift ideas to practical aids that make your everyday life more pleasant. At (nomenzo) it's all about your happiness and satisfaction. Take a look around and be inspired by our collection. We promise you that you will find something with us that you won't find anywhere else.

Welcome to (Nomenzo), your source for unique and special products!